iKreative Publishing – Refund Policy
Effective Date: [Insert Date]
At iKreative Publishing, we strive to provide high-quality services to our clients. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. General Refund Policy
iKreative Publishing offers a range of services, including but not limited to editing, formatting, cover design, and publishing. Refunds are only available under specific conditions as outlined below.
2. Eligibility for Refunds
Refund eligibility is determined based on the following criteria:
- Pre-Production Services: If you cancel your order before any work has begun, you may be eligible for a full refund minus any processing fees.
- In-Progress Services: If work on your project has already begun (e.g., editing, formatting), refunds may be provided on a pro-rata basis, depending on the amount of work completed.
- Completed Services: Once a service has been fully completed and delivered (e.g., final manuscript edits, cover design), no refunds will be issued.
- Package Deals: If you purchase a package that includes multiple services, and you decide to cancel, refunds will be issued based on the individual service refund eligibility as described above.
3. Non-Refundable Services
The following services are non-refundable once purchased:
- Consultations: Fees for consultation services are non-refundable once the session has been scheduled and completed.
- Expedited Services: Fees paid for expedited services (e.g., rush orders) are non-refundable once the service has been initiated.
- Third-Party Fees: Any fees paid to third-party vendors (e.g., ISBN registration, printing costs) are non-refundable.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at [Insert Email Address] with your order details and the reason for your refund request.
- Review Process: Our team will review your request and determine eligibility based on the criteria outlined in this policy.
- Notification: You will be notified via email of the outcome of your refund request within [Insert Number] business days.
- Refund Processing: If approved, refunds will be processed using the original payment method. Please allow up to [Insert Number] business days for the refund to appear on your statement.
5. Chargebacks
Initiating a chargeback with your credit card company instead of following the refund process outlined above may result in additional fees. If a chargeback is initiated without contacting us first, we reserve the right to dispute the chargeback and may terminate your account and future service eligibility with iKreative Publishing.
6. Amendments to This Policy
iKreative Publishing reserves the right to modify or amend this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. It is your responsibility to review this policy periodically to ensure you are aware of any changes.
7. Contact Information
If you have any questions about our Refund Policy, please contact us at:
iKreative Publishing
[Insert Address]
[Insert Email Address]
[Insert Phone Number]